Marta
I have been immersed in hospitality from day one of my career.
Hospitality Professional
Front Office & Back Office Operations
High-Volume Resorts & City Hotels
Since graduating from hospitality school, I’ve built a career entirely within the tourism sector, starting at Valtur as a Receptionist in Egyptian villages and resorts during peak season. Driven by determination and curiosity, I progressed to coordinating teams in properties serving 5,000+ guests, honing fast, accurate decision-making under pressure. I then expanded my experience across Turkey and Italy before settling in Biella, where I work for one of the city’s leading hotels. I’m a back-office expert who streamlines processes—reservation management, reporting, supplier and OTA coordination—while staying sharply attentive to guest needs. This dual focus reduces operational load for on-site teams and keeps the customer experience front and center, ensuring consistent, high-quality service.
Areas of expertise:
Hospitality Operations:
Front-office reception & guest relations; team coordination in high-volume contexts; reservations & room inventory; pre-arrival and billing accuracy; OTA/tour-operator coordination; complaint handling & service recovery; cross-department communication; process optimization; quality and standards compliance.