With twenty years of experience in customer service, I have developed strong skills in providing 360-degree customer assistance, including sales, after-sales support, back-office tasks, and complaint management. My main goal has always been to improve the customer experience, ensuring that every interaction is positive and satisfying.
I specialize in creating chatbots and defining flows and processes to optimize customer service using advanced technologies. I have had the opportunity to train bots used in chat and email services, making them effective tools for quickly responding to customer needs.
Personalization is a big passion of mine: I love working with artificial intelligence because it allows me to express my creativity and develop innovative solutions to optimize the time spent on managing tasks. This approach not only lightens the workload for operators but also keeps the focus on the customer, ensuring high-quality service.